Privacy Policy

Last updated: 11 September 2026

ElysianCurve (elysiancurve.com) is operated by MuseActive S.R.L., trading in Australia under ABN 24 403 320 781. This policy explains what personal information we collect, how we use it, who we share it with, and the rights you have over it.

By using our website or placing an order, you agree to the collection and use of information in line with this policy.

1. Information We Collect

We collect the following information when you browse our site, create an account, place an order, or contact us:

• Name, email address, phone number, shipping address, and billing address
• Order history and purchase details
• Payment information, processed directly by our payment providers (2Checkout and PayPal). We do not store your full card details on our own systems.
• Device and browser information, IP address, and pages visited on our site
• Information you provide when contacting our support team, including any details in your message
• Marketing preferences, including whether you've opted in or out of promotional emails

2. How We Use Your Information

We use your information to:

• Process, fulfil, and ship your order, including sharing necessary details with our warehouse and delivery partners
• Communicate with you about your order, including confirmations, shipping updates, and returns
• Respond to customer service enquiries
• Send marketing communications, where you have opted in, and always with the option to unsubscribe
• Improve our website, products, and customer experience
• Detect and prevent fraud
• Meet our legal, tax, and accounting obligations

3. Who We Share Your Information With

We share personal information with the following third parties, only as needed to run our business and fulfil your order:

• Shopify, which hosts our online store and acts as our data processor, handling the technical processing of your order on our instructions. Shopify has its own separate privacy policy covering how it handles data at the platform level, available at shopify.com/legal/privacy
• 2Checkout and PayPal, our payment processors, to process your payment securely
• Cryologix, our Australian fulfilment warehouse, to pack and ship your order
• Meta (Facebook and Instagram), for advertising and measuring the performance of our ads, using tools including Meta Pixel and Conversions API
• Google, for website analytics, search performance reporting, and product listings, where these services are in use
• Impact.com, the platform that administers our affiliate program, where an order is attributed to an affiliate partner
• Shipping carriers, to deliver your order
• Government or regulatory bodies, where required by law

We do not sell your personal information to third parties.

4. Overseas Disclosure of Your Information

MuseActive S.R.L. is registered in Moldova, and some of the third parties listed above (including Shopify, Meta, Google, and PayPal) store and process data on servers located outside Australia, including in Canada and the United States, where these companies are based.

Where your personal information is disclosed or stored overseas, we take reasonable steps to ensure it continues to be handled in line with the Australian Privacy Principles, including relying on the data protection commitments of the platforms and processors we use.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Keep your cart and checkout working correctly
• Understand how visitors use our site, so we can improve it
• Show you relevant ElysianCurve ads on Meta platforms, through Meta Pixel and Conversions API

You can disable cookies through your browser settings, though some parts of our site, including checkout, may not work correctly without them.

6. Data Security

We take reasonable technical and organisational steps to protect your personal information from misuse, loss, and unauthorised access. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. How Long We Keep Your Information

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including any period required to meet our legal, tax, and accounting obligations under Australian law.

8. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Ask what personal information we hold about you
• Request a correction to any information that is inaccurate or out of date
• Ask us to stop sending you marketing communications, at any time
• Ask us to delete your personal information, subject to our legal obligation to retain certain records, including order and tax records

To exercise any of these rights, contact us at info@elysiancurve.com.

9. Children's Privacy

Our website and products are intended for adults. We do not knowingly collect personal information from anyone under the age of 18. If you believe a child has provided us with personal information, please contact us and we will remove it.

10. Links to Other Websites

Our website may contain links to third-party websites, including our affiliate partners. We are not responsible for the privacy practices of these external sites, and we recommend reviewing their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page with an updated revision date.

12. Contact Us and Complaints

If you have a question or concern about how we handle your personal information, contact us first at info@elysiancurve.com, and we will do our best to resolve it.

If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

ElysianCurve is operated by MuseActive S.R.L. (Australian ABN 24 403 320 781).