Shipping Policy

Last updated: 11 September 2026

This policy explains how we get your ElysianCurve order to you, including processing times, delivery estimates, and what happens if something goes wrong along the way.

1. Where We Ship

We currently ship within Australia only. All stock is held at our Sydney warehouse, so your order is dispatched from within Australia, not from overseas.

Because your order is already in Australia and has cleared customs before you buy it, there are no import duties, customs fees, or extra charges on delivery. The price you pay at checkout is the price you pay.

2. Order Processing Time

Orders placed before 2:00pm Sydney time on a business day are packed and dispatched the same day. Orders placed after that, or on a weekend or New South Wales public holiday, are dispatched the next business day.

During sale periods or high-demand launches, processing may take slightly longer. We'll let you know if that's the case.

You'll receive an email confirmation as soon as your order is placed, and a second email with tracking details once it has been dispatched.

3. Shipping Costs & Delivery Estimates

Shipping method	Cost	Estimated delivery
Standard shipping	Free on orders over $100 AUD, otherwise $9.95 AUD	2 to 5 business days

Delivery estimates are counted from the date your order is dispatched, not the date it was placed, and apply to metro areas. Regional and remote areas may take a few extra days.

These timeframes are estimates provided by our courier and are not guaranteed. Delays can occur during peak periods, extreme weather, or other circumstances outside our control.

4. Order Tracking

Once your order is dispatched, you'll receive a tracking link by email so you can follow your parcel's progress. If you haven't received tracking within 3 business days of ordering, contact us at order@elysiancurve.com and we'll look into it.

5. Incorrect Delivery Details

Please double-check your shipping address at checkout. If a parcel is returned to us or lost because of an incorrect or incomplete address provided at checkout, we'll contact you to arrange redelivery, and any additional shipping cost will be your responsibility.

If you notice an error immediately after placing your order, email us straight away at order@elysiancurve.com and we'll do our best to update it before your order is dispatched, though we can't guarantee changes once packing has started.

6. Lost or Damaged Parcels

If your order arrives damaged, or doesn't arrive within a reasonable time of the estimated delivery window, contact us at order@elysiancurve.com with your order number. We will investigate with our courier and arrange a replacement or refund where appropriate.

Once your order has been delivered to the address provided at checkout, including to a safe drop location if you've authorised one, risk in the goods passes to you.

7. Contact Us

For any questions about your delivery, email order@elysiancurve.com and we'll typically respond within 1 to 2 business days.

ElysianCurve is operated by MuseActive S.R.L. (Australian ABN 24 403 320 781).