Returns & Exchanges

We want you to feel completely confident in your ElysianCurve pieces. If something isn't right, here is exactly how returns and exchanges work.

Return Window

You have 30 days from the date your order is delivered to request a return, exchange, or refund. This 30-day period begins on the delivery date recorded by the courier, not the date you placed your order.

Eligibility for Change-of-Mind Returns

To be eligible for a change-of-mind return, your item must meet all of the following:

• Unworn, unwashed, and undamaged
• In original, resalable condition
• All original tags and hygiene seals still attached
• Returned with proof of purchase (your order confirmation email or order number)

We reserve the right to refuse a return that does not meet these conditions.

What's Excluded from Change-of-Mind Returns

For hygiene reasons, the following cannot be returned or exchanged for change of mind, unless the item is faulty:

• Sports bras with the hygiene seal removed or broken

Sale, clearance, and final-sale items are excluded from change-of-mind returns and exchanges.

This does not affect your rights if the item is faulty. See "Faulty, Damaged, or Incorrect Items" below. These exclusions apply only to change-of-mind returns.

Refunds, Exchanges & Store Credit

For eligible change-of-mind returns, we will refund you to your original payment method. If you would prefer an exchange or store credit instead, just tell us when you get in touch and we will arrange it.

• Refunds are issued to your original payment method within 5 business days of us receiving and inspecting your return.
• Exchanges are subject to stock availability. If your requested size or colour is unavailable, we will offer a refund or store credit instead.
• Store credit does not expire and can be used toward any future ElysianCurve order.
• Original shipping fees are non-refundable for change-of-mind returns.

Return Shipping

Return shipping within Australia is free. Once your return is approved, we will email you a prepaid return label to send your item back to our Australian warehouse.

How to Start a Return

1. Email return@elysiancurve.com with your order number, the item(s) you'd like to return, and your reason for return.
2. We will confirm your return is eligible and email you a prepaid return label, usually within 1 to 2 business days.
3. Pack the item(s) in their original packaging with all tags attached.
4. Attach the label and drop your parcel at any Australia Post outlet or street posting box.
5. Once received and inspected at our warehouse, we will process your refund, exchange, or store credit within 5 business days and email you a confirmation.

Faulty, Damaged, or Incorrect Items

If your item arrives faulty, damaged, or is not what you ordered, you are entitled to a repair, replacement, or refund under the Australian Consumer Law, regardless of the 30-day window above, and regardless of whether the item was purchased on sale.

Please email return@elysiancurve.com within 30 days of noticing the issue, including your order number and photos of the fault or damage, and we will resolve it promptly at no cost to you.

Your Rights Under Australian Consumer Law

This policy operates alongside, and does not limit, your statutory rights under the Australian Consumer Law (ACL). Our goods come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy excludes, restricts, or modifies any guarantee, right, or remedy that cannot lawfully be excluded under the ACL.

Contact Us

ElysianCurve is operated by MuseActive S.R.L. (Australian ABN 24 403 320 781).

For any return, exchange, or order question, email return@elysiancurve.com. We typically respond within 1 to 2 business days.